TERMS OF USE
1. GENERAL
a) This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
b) This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing the Rules and Regulations, Privacy Policy and Terms of Use for access or usage https:// www.Kholfix.com /.
c) The domain name https://www.Kholfix.com /("Website"), including its online services and/or products, such as the use of software on the Website and information, music, audio, videos, text, graphics, images and information obtained from service providers and any other material contained on the Website is owned and operated by by Shri Radha Rani Enterprises (‘Company’) a Partnership firm registered under the laws of the Republic of India having its registered office at MS 47, Second Floor, MsBlock, Uttam Nagar, Mohan Garden, West Delhi, Delhi 110059, where such expression shall, unless repugnant to the context thereof, be deemed to include its respective representatives, administrators, employees, directors, officers, agents and their successors and assigns.
d) For the purpose of these Terms of Use (“Terms & Conditions”), wherever the context so requires,
i) The website https:// www.Kholfix.com / means and includes the Website/Mobile Application owned and managed by the Firm.
ii) The term ‘You’ or “User” shall mean any legal person or entity accessing using this Website for services provided or registered on this Website, who is competent to enter into binding contracts, as per the provisions of the Indian Contract Act, 1872;
iii) The terms ‘We’, ‘Us’ &‘Our’ shall mean the Website, Mobile Application and/or the Firm, as the context so requires.
iv) The terms ‘Party’& ‘Parties’ shall respectively be used to refer to the User and the Firm individually and collectively, as the context so requires.
e) The headings of each section in these Terms are only for the purpose of organizing the various provisions under these Terms in an orderly manner, and shall not be used by either Party to interpret the provisions contained herein in any manner. Further, it is specifically agreed to by the Parties that the headings shall have no legal or contractual value.
f) The use of the Website by the user is solely governed by these Terms as well as the Privacy Policy (“Policy”), available on the Website and any modifications or amendments made thereto by the Firm from time to time, at its sole discretion. Visiting the home page of the Website and/or using any of the services provided on the Website shall be deemed to signify the User’s unequivocal acceptance of these Terms and the aforementioned Policy, and the User expressly agrees to be bound by the same. The User expressly agrees and acknowledges that the Terms of Use and Policy are co-terminus and that the expiry/termination of either one will lead to the termination of the other, save as provided in Clause 4 hereunder.
g) The User unequivocally agrees that these Terms and the aforementioned Policy constitute a legally binding agreement between the User and the Firm, and that the User shall be subject to the rules, guidelines, policies, terms, and conditions applicable to any service that is provided by the Website, and that the same shall be deemed to be incorporated into these Terms, and shall be treated as part and parcel of the same. The User acknowledges and agrees that no signature or express act is required to make these Terms and the Policy binding on the User and that the User’s act of visiting any part of the Website constitutes the User’s full and final acceptance of these Terms and the aforementioned Policy.
h) The Firm reserves the sole and exclusive right to amend or modify these Terms without any prior permission or intimation to the User, and the User expressly agrees that any such amendments or modifications shall come into effect immediately. The User has a duty to periodically check the terms and stay updated on its requirements
2. OUR SERVICES
Kholfix is a Partnership firm set up in _____in Delhi, specializing in home appliance repair and civil/plumbing services. Our offerings include repairing items such as ACs, refrigerators, coolers, TVs, and washing machines. Additionally, we provide civil and plumbing services, including painting and pipeline installation in kitchens and bathrooms.
Our services are categorized as follows:
2. ELIGIBILITY
The User represents and warrants that he/she is competent and eligible to enter into legally binding agreements and that he/she has the requisite authority to bind himself/herself to these Terms, as determined solely by the provisions of the Indian Contract Act, 1872. The User may not use this Website if he/she is not competent to contract under the Indian Contract Act, 1872, or is disqualified from doing so by any other applicable law, rule or regulation currently in force.
3. TERM
These Terms shall continue to form a valid and binding contract between the Parties, and shall continue to be in full force and effect until:
a) The User continues to access and use the Website; or
b) The Transaction between the Parties, if any, concludes to the satisfaction of both Parties;
c) You agree and acknowledge that https:// www.Kholfix.com /control in any manner any transactions on the website. Accordingly, the contract of sale of services on the website shall be a strictly bipartite contract between you and the Website on https:// www.Kholfix.com /
4. FACILITIES TO BE RENDERED BY THE WEBSITE
Welcome to Kholfix .com, operated by Kholfix , a service provider specializing in home services. Our website offers the following services:
a) Home Appliance Repair:
a. Repair services for damaged appliances such as ACs, refrigerators, coolers, TVs, washing machines, and more.
b. Cost-effective solutions to restore functionality and extend appliance lifespan.
b) Civil and Plumbing Services:
a. Comprehensive civil and plumbing services including:
i. Painting and redecoration of residential spaces.
ii. Installation and maintenance of pipelines in kitchens, bathrooms, and other areas.
b. Tailored solutions to meet specific customer needs and enhance living spaces.
c) Booking and Service Delivery:
a. Convenient online booking system for scheduling service appointments.
b. Prompt response and action upon booking confirmation to ensure timely service delivery.
d) Customer Satisfaction:
a. Commitment to customer satisfaction through quality repairs and services.
b. Transparent pricing and clear communication throughout the service process.
e) Privacy and Data Protection:
a. Protection of personal information in accordance with applicable privacy laws.
b. Secure handling of customer data for booking, invoicing, and service purposes.
f) Feedback and Support:
a. Customer support available to address inquiries and provide assistance.
b. Mechanisms for feedback and reviews to improve service quality and user experience.
g) Continuous Improvement:
a. Continuous evaluation and improvement of service offerings based on customer feedback and industry standards.
b. Regular updates to policies and practices to maintain service excellence and compliance.
6. CANCELLATION AND TERMINATION POLICY
a) The User has the right to cancel a service booking at any time up to the point when the service provider reaches the User's address & Before User's booking slot time. If cancellation occurs after the service provider has reached the address, the User will be charged a visiting charge of INR 149.
b) Any extra work that is not included in your original service will incur additional charges.
c) Any extra materials you request from the technician will be charged separately.
d) Any materials required for the service are the customer's responsibility to provide.
e) The Firm operates a strict no-refund policy once services have been rendered, except as required by applicable law.
7. TERMS, CONDITIONS AND DUTIES OF THE USER